Return Policy

Returns

Our return policy is valid for 30 days. If more than 30 days have passed since the date of purchase, unfortunately we cannot offer a refund or replacement.

To be eligible for a return, the product must be unused and in the same condition in which it was received. The product must also be returned in its original packaging.

Products that cannot be returned:

Gift cards

To complete the return process, we require a receipt or proof of purchase. Please do not send the return directly back to the manufacturer.

In certain situations, only a partial refund may be granted (where applicable):

If the product is returned more than 30 days after delivery.

Refunds (where applicable)

Once your return has been received and inspected, we will send you an email to confirm that we have received the returned product. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed and the amount will automatically be credited back to your credit card or original method of payment within a certain period of time.

Late or missing refunds

If you have not yet received your refund, please first check your bank account again. Next, contact your credit card company; it may take some time before your refund is officially posted. Then contact your bank. There is often a processing delay before a refund is actually credited. If you have completed all of these steps and still have not received your refund, please contact us at service@skandivita.com.

Sale items

Only regular-priced items are eligible for a refund; unfortunately, sale items cannot be refunded.

Replacements (where applicable)

We only replace items if they are defective or damaged. If you wish to replace an item with an identical one, please email us at service@skandivita.com.

Gifts

If the item was marked as a "gift" at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item has been received, a gift card will be mailed to you. If the item was not marked as a gift, or if the person who gave you the gift ordered it for themselves, the credit will be sent directly to the gift giver.

Return shipping costs

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund amount.

Depending on your location, the time it may take for your replacement item to arrive may vary.

If you are shipping an item worth more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Return address: 3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.