PRIVACY POLICY
PRIVACY POLICY
This Privacy Policy describes how skandivita.com ("we", "us" or "our") collects, uses, shares and protects your personal information when you visit our website, make a purchase or otherwise interact with our services.
We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
SECTION 1 - INFORMATION WE COLLECT AND HOW WE USE IT
When you purchase something from our store, contact us or otherwise interact with our website, we may collect personal information that you provide to us, including:
⢠Your name;
⢠Email address;
⢠Billing and delivery address;
⢠Telephone number;
⢠Order and transaction information;
⢠Customer service communications; and
⢠Other information you choose to provide.
When you browse our website, we may also automatically collect certain technical information about your device and use of our website, such as your IP address, browser type, operating system, device information, pages viewed, referring website and other usage information.
We may use your personal information to:
⢠Process and fulfil your orders;
⢠Process payments and refunds;
⢠Arrange delivery of your purchases;
⢠Provide customer support;
⢠Communicate with you about your orders;
⢠Detect and prevent fraud, misuse and security threats;
⢠Improve our website, products and services;
⢠Comply with legal and regulatory obligations; and
⢠Send marketing communications where permitted by applicable law.
SECTION 2 - LAWFUL BASIS AND CONSENT
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your personal information on the following legal bases:
Contract: Where processing is necessary to process your order, take payment, arrange delivery or otherwise provide products or services you have requested.
Legal Obligation: Where we are required to process information to comply with applicable laws, regulations, tax requirements or other legal obligations.
Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, protecting our business and providing customer support, provided that those interests are not overridden by your rights and interests.
Consent: Where you have given us clear permission to use your personal information for a particular purpose, such as certain marketing activities or non-essential cookies.
Where we rely on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
To withdraw your consent or change your marketing preferences, please contact us at: service@skandivita.com.
You can also unsubscribe from marketing emails by using the unsubscribe link provided in our marketing communications.
SECTION 3 - DISCLOSURE AND SHARING OF PERSONAL INFORMATION
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
These third parties may include:
⢠E-commerce platform providers;
⢠Payment processors;
⢠Delivery and logistics providers;
⢠Customer service providers;
⢠Website hosting and technology providers;
⢠Analytics providers;
⢠Advertising and marketing partners, where permitted by law;
⢠Fraud prevention and security providers; and
⢠Professional advisers and regulatory or government authorities where required.
We may also disclose personal information where required by law, where necessary to protect our legal rights, or in connection with the sale, restructuring or transfer of our business.
We do not permit service providers to use your personal information for purposes unrelated to the services they provide to us, except where they act as an independent controller under applicable law.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to offer and sell our products and services to you.
When you visit our store or make a purchase, Shopify may process personal information in connection with providing its platform, checkout, security, analytics and other services.
Shopify may process your personal information as a service provider or processor on our behalf and, in certain circumstances, as an independent data controller in accordance with its own privacy practices.
Your personal information may be processed by Shopify and its authorised service providers in countries outside the United Kingdom. Where international transfers are subject to UK data protection law, appropriate safeguards will be used where required.
Payments: Payment information is processed securely by Shopify and/or the payment provider selected at checkout. Payment card processing is subject to applicable payment security standards, including PCI DSS where applicable.
SECTION 5 - THIRD-PARTY SERVICES
We use third-party service providers to help us operate our website, process payments, deliver orders, analyse website performance, provide advertising services and perform other business functions.
These providers will generally receive only the personal information reasonably necessary to perform their services.
Some third-party providers may process personal information under their own privacy policies and may act as independent data controllers.
We encourage you to review the privacy policies of relevant third-party providers to understand how they process your personal information.
SECTION 6 - INTERNATIONAL DATA TRANSFERS
Some of our service providers may be located outside the United Kingdom, which means your personal information may be processed in other countries.
Where personal information is transferred outside the United Kingdom and UK data protection law requires safeguards, we will take appropriate steps to protect the information.
These safeguards may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards and other lawful transfer mechanisms.
SECTION 7 - SECURITY
We take reasonable technical and organisational measures designed to protect your personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Our website and payment providers use security technologies designed to protect information transmitted during checkout and other interactions with our website.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
SECTION 8 - COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website and, where permitted, provide personalised advertising and marketing.
Cookies used on our website may include:
Strictly Necessary Cookies: Required for essential website functions such as checkout, security, shopping basket functionality and account access.
Analytics Cookies: Help us understand how visitors use our website and improve its performance.
Functional Cookies: Remember your preferences and provide enhanced website features.
Advertising Cookies: May be used to measure advertising performance and provide advertising that is more relevant to your interests.
Where required by applicable UK law, we will ask for your consent before placing or using non-essential cookies or similar technologies on your device.
You can manage your cookie preferences using the cookie controls available on our website. You may also be able to manage cookies through your browser settings.
Disabling certain cookies may affect the functionality or performance of some parts of our website.
SECTION 9 - MARKETING COMMUNICATIONS
Where permitted by applicable law, we may send you information about our products, promotions and services.
Where consent is required for electronic marketing, we will request your consent before sending such communications.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in the relevant communication or by contacting us at service@skandivita.com.
You will continue to receive non-marketing communications where necessary, such as order confirmations, delivery updates and customer service messages.
SECTION 10 - DATA RETENTION
We retain your personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal, accounting and regulatory obligations.
Retention periods may vary depending on the type of information, the reason it was collected and applicable legal requirements.
SECTION 11 - YOUR UK DATA PROTECTION RIGHTS
Depending on the circumstances and subject to applicable law, you may have the right to:
⢠Request access to the personal information we hold about you;
⢠Request correction of inaccurate or incomplete information;
⢠Request deletion of your personal information;
⢠Request restriction of the processing of your personal information;
⢠Object to certain processing of your personal information;
⢠Request transfer of certain personal information to you or another organisation;
⢠Withdraw consent where processing is based on consent; and
⢠Object to the use of your personal information for direct marketing.
These rights are not absolute and may be subject to exemptions or limitations under applicable law.
To exercise any of these rights, please contact us at service@skandivita.com.
We may need to verify your identity before completing your request.
SECTION 12 - AGE REQUIREMENTS
Our website and services are not intended for children who are not legally able to enter into a purchase agreement without the involvement of a parent or legal guardian.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
SECTION 13 - CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, legal requirements or other operational reasons.
Any updated version will be posted on this page. Where appropriate or required by law, we will provide additional notice of significant changes.
SECTION 14 - COMPLAINTS
If you have concerns about how we process your personal information, please contact us first so that we can investigate and respond to your concerns.
If you are located in the United Kingdom, you also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.
SECTION 15 - CONTACT INFORMATION
If you wish to exercise your privacy rights, make a complaint, ask a question about this Privacy Policy or request further information about how we process your personal information, please contact us at:
Email: service@skandivita.com