Frequently Asked Questions
How do I place an order?
To place an order:
Add the products you would like to purchase to your basket.
You can choose to pay through our website checkout or via PayPal.
To proceed through our website checkout, click the “Checkout” button.
If you would prefer to use PayPal, click the PayPal button.
You will then be taken to the customer information page, where you will be asked to provide:
Email address
Full name
Delivery address and postcode
If you have a discount code, enter it in the “Discount” field during checkout and click “Apply”.
Continue by clicking “Continue to Shipping”. Please make sure that your delivery address and postcode are correct before proceeding.
Next, click “Continue to Payment” and enter your payment details.
Once you have completed all the required information, click “Pay Now” or “Complete Order”. You will receive an order confirmation on screen and by email.
If you experience any problems when placing your order, please contact our customer service team at: service@skandivita.com
What should I do if an item is missing from my order or I have received the wrong item?
Please contact us at service@skandivita.com. Include your order number and attach a clear photo showing the issue. We will review the situation and arrange an appropriate solution as soon as possible.
If you have received the wrong item, our customer service team will advise you whether the item needs to be returned.
How do I know if my order has been placed successfully?
Once your order has been successfully placed, you will receive an order confirmation email containing your order number and purchase details.
I would like to change my order. What should I do?
If you need to make changes to your order, please contact us as soon as possible at service@skandivita.com.
Order changes may be requested until 11:00 PM UK time on the day the order is placed. Once an order has entered processing or dispatch, we may no longer be able to make changes.
How do I add items to my basket?
Visit the product page for the item you would like to purchase, select any available options and click “Add to Cart” or “Add to Basket”.
You can adjust the quantity of each item from your basket before proceeding to checkout.
How can I view the contents of my basket?
Click the basket or shopping cart icon at the top of the page. From there, you can review your selected products, change quantities or remove items before proceeding to checkout.
Recommended Browsers
For the best shopping experience, we recommend using the latest version of Google Chrome, Safari, Mozilla Firefox or Microsoft Edge.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as PayPal and Apple Pay where available.
Available payment methods may vary depending on your location and will be displayed at checkout.
How can I pay with PayPal?
When you are ready to complete your purchase, select PayPal at checkout. You will be redirected to PayPal to securely complete your payment before returning to our website.
How do I use a discount code?
Add your chosen products to your basket and proceed to checkout.
Enter your customer and delivery details as requested.
Enter your promotional or discount code in the “Discount Code” field and click “Apply”.
Please check that the discount has been successfully applied before completing your payment.
Returns and Refunds
For further information about returns, refunds and exchanges, please refer to our Returns and Refund Policy.
If you require assistance, please contact our customer service team at service@skandivita.com.
Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible at service@skandivita.com.
Cancellation requests may be submitted until 11:00 PM UK time on the day the order is placed. If your order has already been processed or dispatched, we may not be able to cancel it.
This does not affect any statutory cancellation or consumer rights that may apply to eligible UK customers.
Is it safe to place an order on your website?
Yes. Our website uses SSL (Secure Sockets Layer) technology to help protect personal and payment information transmitted through our website.
Is it safe to use my credit or debit card on your website?
Yes. Payments are processed through secure payment providers using industry-standard security measures designed to protect your payment information.
We do not recommend including specific encryption claims unless they accurately reflect the payment technology used by your payment provider.
Is my personal information kept private?
We take the protection of your personal information seriously and process personal data in accordance with our Privacy Policy and applicable data protection laws.
We may share personal information with trusted service providers and partners where necessary to operate our website, process orders, provide services, prevent fraud, comply with legal obligations and support advertising or analytics activities as described in our Privacy Policy.
For more information about how we collect, use and protect your personal information, please review our Privacy Policy.